Thank you for visiting www.ergodontia.in (“we,” “our,” or “us”). At ergodontia.com, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our e-commerce portal and make purchases.

1. Information We Collect

 1.1 Personal Information

• When you make a purchase on our e-commerce portal, we collect information such as your name, email address, shipping address, and payment details.
• We may collect additional information provided by you, such as product reviews and ratings.

1.2 Usage Information

• We automatically collect information about your use of our e-commerce portal, including your IP address, browser type, device information, and the pages you visit.

2. How We Use Your Information 

We use your personal information for the following purposes:

• To process and fulfill your orders, including delivery and shipping, in collaboration with trusted third-party vendors like Delhivery.
• To provide customer support and respond to your inquiries.
• To improve our products, services, and e-commerce portal based on your feedback.
• To send you promotional offers, newsletters, and updates with your consent.

3. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• With trusted third-party vendors like Delhivery for the purpose of shipping and delivering your orders.
• With payment processors to facilitate secure transactions.
• With law enforcement or government agencies when required by law.

4. Your Choices

You have certain rights regarding your personal information:

• You can access and update your personal information through your account settings.
• You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
• You can request the deletion of your personal information by contacting us.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our e-commerce portal.

7. Third-Party Links

Our e-commerce portal may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our e-commerce portal.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at ergodontia@gmail.com.

11. If you choose to accept payments through a gateway like CCAvenue, some of your data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information. 

12.Internal Security Procedures

Information that you share on the website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using “Secure Socket Layers (SSL)” as it passes between your browser and this website. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements, rules and laws.

By using our e-commerce portal, you agree to the terms and conditions outlined in our Privacy Policy, as well as the delivery and shipping policies and the refund and cancellation policy mentioned above.

Thank you for trusting www.ergodontia.in with your personal information and for choosing us for your book purchases.